Privacy Policy

SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION?

  1. Collection of Personal Information:
    When you interact with our store, such as making a purchase, signing up for newsletters, or contacting customer service, we collect personal information. This information includes, but is not limited to, your name, email address, mailing address, phone number, and payment details (credit/debit card numbers, billing information).
  2. Use of Personal Information:
    • Order Processing: We use your personal information to process and fulfill your orders, including sending order confirmations, shipping updates, and customer service communications.
    • Customer Support: To address any issues or inquiries you may have, we use your information to provide responsive and effective customer support.
    • Marketing and Promotions: If you have opted in, we may use your email address to send newsletters, promotional offers, and updates about our products and services. You can opt-out of these communications at any time.
    • Improvement of Services: We analyze your usage of our site and services to enhance user experience, optimize our website, and improve our product offerings.
  3. Payment Information:
    We use secure payment gateways to process your payment information. We do not store your credit card details on our servers. Payment information is handled in compliance with Payment Card Industry Data Security Standard (PCI DSS).

SECTION 2 – CONSENT

  1. Consent for Collection and Use:
    By providing us with your personal information, you consent to our collection, use, and sharing of your information as outlined in this Privacy Policy.
  2. Opting Out:
    If you do not agree with our practices or if you wish to limit the collection, use, or disclosure of your personal information, you can contact us to adjust your preferences or withdraw your consent.

SECTION 3 – DISCLOSURE

  1. Third-Party Service Providers:
    We may disclose your personal information to third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and email service providers. These providers are contractually obligated to maintain the confidentiality and security of your information.
  2. Legal Requirements:
    We may disclose your personal information if required by law or in response to valid requests by public authorities, such as compliance with a subpoena or court order.
  3. Business Transfers:
    In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you of any such change in ownership or control of your personal information.

SECTION 4 – SECURITY

  1. Data Protection:
    We implement a variety of technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. This includes encryption technologies, secure servers, and access controls.
  2. Limitations:
    While we strive to protect your information, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your data.
  3. User Responsibility:
    You are responsible for maintaining the confidentiality of your login credentials and for any activities that occur under your account. Please notify us immediately if you suspect any unauthorized use of your account.

SECTION 5 – COOKIES

  1. Types of Cookies We Use:
    • Essential Cookies: Necessary for the basic functionality of our website, such as session management and user authentication.
    • Performance Cookies: Collect information about how visitors use our site to improve its performance and user experience.
    • Functionality Cookies: Allow our website to remember your preferences and settings to provide a personalized experience.
    • Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.
  2. Cookie Management:
    You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.
  3. Third-Party Cookies:
    We may use third-party services that also set cookies on your device. These third-party cookies are subject to their respective privacy policies.

SECTION 6 – AGE OF CONSENT

  1. Minimum Age Requirement:
    By using this site, you represent that you are at least the age of majority in your state or province or country of residence, or that you are the age of majority in your state or province or country of residence and you have given us your consent to allow any of your minor dependents to use this site.
  2. Parental Consent:
    If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

SECTION 7 – CHANGES TO THIS PRIVACY POLICY

  1. Policy Updates:
    We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with an effective date.
  2. Notification of Changes:
    We will notify you of significant changes to the Privacy Policy through email or a prominent notice on our website. It is your responsibility to review the Privacy Policy periodically for any updates.
  3. Continued Use:
    Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.
QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@firdent.com

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